Refund Policy

At AzyPrime, we strive to deliver high-quality technology services for MetaTrader 4/5 platforms to brokerage companies. This Refund Policy explains the conditions for refund eligibility and the process for requesting a refund.

1. Service Non-Delivery:Refunds may be granted if a service outlined in your agreement is not delivered or is substantially different from what was agreed upon.

2. Service Cancellation:Refunds for canceled services are only applicable if the cancellation occurs within 7 days of purchase and before service activation or implementation.

The following services are non-refundable:

• Customized solutions or integrations already delivered.

• Subscription fees for ongoing services, such as server hosting or maintenance, for the current billing period.

• Services disrupted due to non-compliance with regulatory requirements or misuse.

1. Initiating a Request:To request a refund, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.  or via our https://azyprime.com/contacts, providing detailed information about the issue and relevant documentation.

2. Review and Resolution:Our team will investigate your request and may require additional details. Refunds will be issued only if the request is validated and approved.

3. Refund Method:Approved refunds will be processed using the original payment method or a mutually agreed-upon alternative. Refunds are typically completed within 7-14 business days.

If you disagree with a refund decision, contact us to resolve the matter amicably. We value long-term partnerships and aim for fair outcomes.

This Refund Policy may be updated periodically to reflect changes in our services or regulatory requirements. Please review this page regularly for updates.

For questions or concerns about this Refund Policy, reach out to our support team at This email address is being protected from spambots. You need JavaScript enabled to view it..