24/7 Technical Support Services

What is included in the service:

The service includes assistance with issues such as instrument and group configuration, data feed connectivity, latency arbitrage trading, and handling client claims.

Why this is important for your business:

It ensures smooth operation of your MT4/MT5 servers by resolving critical issues, reducing downtime, and improving overall efficiency. This helps brokerage companies maintain a reliable and professional environment for their clients.

How it differs from standard solutions on the market:

Unlike standard solutions, this service provides dedicated MetaTrader 4/5 support with expert knowledge and experience, ensuring tailored assistance for brokerage companies managing their own MT4/MT5 servers.

Advantages

24/7 Support: ensures round-the-clock assistance to resolve issues quickly and minimize downtime.

High reliability: this guarantees stable platform performance with minimal interruptions and is critical for continuous operations.

Flexible integration: allows seamless integration with existing systems and customized solutions tailored to your business needs.

Use cases and examples

Instrument and group configuration

A brokerage wants to offer new instruments or change the configuration of existing ones on their MT4/MT5 servers.

How Azy Prime helps: we help the brokerage configure the instruments (such as stocks, indices, or commodities) on their platform, ensuring that each instrument is correctly set up with appropriate pricing, spreads, and margin rules.

Data feed connectivity issues

A brokerage faces intermittent disruptions in their data feed, which affects the accuracy and timeliness of market data.

How Azy Prime helps: our technical support team quickly identifies the cause of the connectivity issues, whether it's a server or network problem, and resolves it. They ensure stable, high-quality data feed connections, minimizing the impact on trading activity and client experience.

Latency arbitrage trading

A brokerage experiences problems with latency arbitrage, where traders exploit slight delays in data feeds to gain unfair advantages.

How Azy Prime helps: our experts step in to optimize the MT4/MT5 servers, reducing latency and ensuring that all data and orders are processed quickly and fairly. By mitigating latency issues, we help prevent arbitrage opportunities, ensure a level playing field for all traders and maintain the integrity of the brokerage’s platform.

Dealing with client claims

A client files a claim about a trade execution error or issues with order slippage.

How Azy Prime helps: we assist the brokerage by investigating the claim, using our expertise to review logs, confirm the issue, and provide a fair resolution. Our experience in handling client claims helps brokerages maintain positive client relationships and avoid reputational damage.

Client feedback

"We were facing constant disruptions in our data feed, causing delays in price updates and frustrating our traders. Azy Prime’s metatrader 5 support team quickly identified the issue and stabilized our data connections. Their expertise saved us from potential losses and client dissatisfaction!"

— Operations Manager, Forex Brokerage Firm

"We had a major issue with latency arbitrage traders exploiting our system, leading to unfair profits and financial losses. Azy Prime stepped in, optimized our MT4 servers, and implemented necessary safeguards to prevent such practices. Their proactive approach helped us maintain a fair trading environment for all our clients."

— CEO, Multi-Asset Trading Platform

"Handling client disputes was a challenge for our mt4 technical support team, especially when it came to execution errors and slippage complaints. With Azy Prime’s expertise, we now have a structured process to resolve claims quickly and fairly. Their insights and metatrader 4 technical support have improved our client relationships and boosted trust in our brokerage."

— Head of Customer Support, Online Trading Brokerage

Who is this service for?

This service is specifically designed for:

1. Brokerage companies with MT4/MT5 Servers that own and operate MetaTrader platforms and need metatrader 5 technical support to manage operations.
2. Forex and multi-asset brokers offering forex, stocks, commodities, and indices trading who face technical challenges.
3. New or growing brokerages scaling their operations and needing broker support mt5 expert to handle complex server configurations, data feed management, and client claims.
4. Dealing desks and risk managers responsible for ensuring smooth trading execution, managing latency risks, and protecting against arbitrage strategies.
5. Customer support teams in brokerages handling client complaints about trade execution, slippage, or connectivity issues who need technical backup for fast and fair resolutions.

In short, it’s for any brokerage that wants to ensure their MT4/MT5 platforms run efficiently, securely, and fairly - while offering a seamless trading experience for their clients.

How it works

Azy Prime streamlines the technical management of your MT4/MT5 servers, ensuring smooth operations and quick issue resolution. Here’s how our process works:

1. Consultation & assessment: we analyze your MT4/MT5 setup and identify issues.
2. Customized solution: a tailored action plan is proposed based on your needs.
3. Implementation: our team configures and resolves technical challenges.
4. Testing & verification: we ensure all solutions work smoothly with minimal disruption.
5. Ongoing support: 24/7 monitoring and assistance to keep your platform running flawlessly.

With Azy Prime’s expert metatrader 4 customer support, your brokerage stays ahead with a reliable, optimized, and well-managed trading platform—allowing you to focus on growth and client satisfaction.